Refund policy

Return & Refund Policy

At Digestly, we want you to feel confident when shopping with us. If there is an issue with your order, please contact us and we will be happy to help.

Damaged or Incorrect Orders
If your product arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. Please include your order number and clear photos of the product and packaging so we can review the issue.

Returns
For hygiene and safety reasons, opened or used tea products cannot normally be returned. Unopened and unused products may be eligible for return. Please contact us before returning any product, as returns sent without prior approval may not be accepted.

Lost or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us. We will review the tracking information and work with you to resolve the issue.

Refunds
Once a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Change of Mind
Because our products are consumable goods, we may not be able to accept returns for change-of-mind purchases once the product has been opened.

Contact Us
If you have any questions regarding your order, return, or refund, please contact us using the contact information provided on our website.

This policy does not limit any rights you may have under applicable consumer protection laws.