Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Digestly. These Terms of Service explain the terms that apply when you visit our website, purchase our products, or use our services.
By accessing our website or purchasing from Digestly, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or services.
1. ONLINE STORE TERMS
By using this website, you confirm that you are legally permitted to make purchases in your country or region.
You may not use our products or website for any unlawful or unauthorized purpose.
We reserve the right to refuse service, cancel orders, or limit quantities where reasonably necessary, including suspected fraud, pricing errors, payment problems, or misuse of our website.
2. PRODUCT INFORMATION
We aim to provide accurate descriptions, photographs, prices, ingredients, and other product information. However, product packaging, appearance, or other details may occasionally differ from images displayed on our website.
Customers should always read the product packaging, ingredient information, warnings, and instructions before consuming or using a product.
3. HEALTH & WELLNESS DISCLAIMER
Products sold by Digestly are intended as general food, beverage, or wellness products unless otherwise stated.
Information provided on our website is for general informational purposes and should not be considered medical advice.
Our products are not intended to diagnose, treat, cure, or prevent any disease. Individual experiences may vary, and we do not guarantee specific results, including weight-loss or other health outcomes.
If you are pregnant, breastfeeding, taking medication, have a medical condition, have allergies, or are uncertain whether a product is suitable for you, consult an appropriate healthcare professional before use.
4. ORDERS AND PAYMENTS
Prices are displayed in the currency shown on our website. Available payment methods will be displayed during checkout.
An order is not guaranteed until it has been successfully accepted and processed. We reserve the right to cancel or refund an order where there is a pricing error, payment issue, suspected fraud, product availability problem, or other reasonable issue preventing fulfilment.
Customers are responsible for providing accurate billing, contact, and delivery information.
5. SHIPPING AND DELIVERY
We offer the shipping methods displayed during checkout. Depending on the customer's location and product availability, this may include standard and/or express delivery options.
Estimated delivery times are estimates rather than guarantees unless explicitly stated otherwise. Customs processing, carrier delays, weather, public holidays, and other circumstances outside our reasonable control may affect delivery.
Tracking information will be provided when available.
Please see our Shipping Policy for additional information about shipping, tracking, delays, and delivery.
6. RETURNS AND REFUNDS
Due to hygiene and safety considerations associated with consumable products, opened or used tea products normally cannot be returned.
Unopened and unused products may be eligible for return according to our Return and Refund Policy.
If your order arrives damaged, defective, incorrect, or appears to be lost, please contact us as soon as reasonably possible so we can investigate the issue.
Approved refunds will normally be returned to the original payment method. Processing times may vary depending on the payment provider.
Please read our Return and Refund Policy for full details.
7. SHIPPING INFORMATION PROVIDED BY CUSTOMERS
Customers are responsible for checking that their shipping information is correct before completing an order.
If you discover an error, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.
8. PRODUCT AVAILABILITY
Products may occasionally become unavailable or sell out. We reserve the right to change product availability, discontinue products, or limit quantities at any time.
If we cannot fulfil an order after payment has been made, we will contact the customer and provide an appropriate solution, which may include a refund.
9. THIRD-PARTY SERVICES
Our store may use third-party companies and services to provide payment processing, website functionality, shipping, fulfilment, analytics, and other services.
Digestly is powered by Shopify. Your use of certain features may therefore also be subject to applicable third-party terms and privacy practices.
10. INTELLECTUAL PROPERTY
Unless otherwise stated, content created for the Digestly website, including our branding, written content, graphics, and website design elements, may not be copied, reproduced, distributed, or commercially exploited without permission.
Third-party trademarks, product names, images, and other intellectual property remain the property of their respective owners.
11. PROHIBITED USE
You may not use our website to commit unlawful acts, attempt to gain unauthorized access to our systems, distribute malicious software, interfere with the operation of the website, or violate the rights of Digestly or another person.
12. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Digestly will not be responsible for indirect or consequential losses arising from use of our website or products.
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.
13. PRIVACY
Your personal information is handled according to our Privacy Policy. Please review the Privacy Policy available through our website for information about how personal information is collected, used, and protected.
14. CHANGES TO THESE TERMS
We may update these Terms of Service when necessary to reflect changes to our store, products, services, or legal requirements.
The latest version will be available on our website. Continued use of our services after an update means the updated terms will apply to future use to the extent permitted by applicable law.
15. GOVERNING LAW
These Terms are governed by the laws applicable to Digestly's business and customers, subject to any mandatory consumer protection rights that apply in the customer's country or region.
16. CONTACT US
If you have questions about these Terms of Service, an order, or our policies, please contact us using the contact information provided on our website.
Last updated: August 2026